FAQ

SIM Card


1. What is a SIM Card?
SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the phone AFTER ACTIVATION in order for the phone to operate. When in a new Black Wireless package, it is about the size of a bank check card or a credit card. Within, there is a small "punch-out" smart card which needs to be removed before inserting into the phone.

2. How do I insert the SIM Card into my phone?
A. Remove battery from your phone
B. Carefully punch out SIM from the Plastic cardholder
C. Place SIM into the phone’s SIM cardholder with the gold square facing down and positioned so the metallic face of the SIM is lined up with and touching the metal contacts on the phone.
D. Close the phone’s SIM cardholder until it clicks
F. Turn on your Phone
G. If installation is successful, "Black Wireless" or "My Network" should be show on the phone’s display
H. If "Insert SIM Card", "Check SIM", "SOS Only", or "Unregistered SIM" appears in the phone’s display, remove the SIM and re-insert as instructed above. If re-installation is unsuccessful, please call Customer Service or email support@blackwireless.com

3. What’s an IMEI and where is it located?
An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery.

4. How do I activate BlackWireless® service?
Visit www.BlackWireless.com or Dial # 1-844-252-2532 and follow the automated prompts.

5. How do I activate my phone by using a home phone?
A. Call # 1.888.383.1471
B. Follow the prompts and select your language of choice
C. Follow the prompts to activate your phone, select prompt for non-dealer and enter your ActFastSM # (located on the SIM Card) and continue to follow the prompts.

6. Is there an activation fee for Black Wireless® phones?
No. Black Wireless® is a no-contract GSM service with no hidden fees. What you pay for is what you get.

7. Can I pick my own phone number when I buy a new Black Wireless® plan with a phone without an assigned number?
No, you cannot choose your own phone number. As our automated system finds the area code you requested and searches from a pool of numbers which are currently available in the US. Unfortunately, there is no way for us to choose a number.

8. What do I do if the phone does not work after activation and programming has been completed?
Please visit the Authorized Dealer you purchased your GSM service from or email Customer Service at support@BlackWireless.com.

9. How long does an activation take for Black Wireless® phones?
The process itself only takes a few minutes. Normally, within 1-2 hours, you’re Black Wireless® phone will be ready for your use. But, usually it is done much sooner.

10. Why does my wireless phone show I’m Off-Network even though I’m in the home area?
If your phone is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the phone. If the problem persists, contact Customer Service from any phone at # 1-844-252-2532.